Strategies and Tools for Optimizing Contact Center Staffing
Let’s face it, front-line contact center jobs are challenging. It’s equally challenging to find employees who will perform at the highest levels and stay on the job long term. During this session we’ll discuss those lessons learned over 15 years of designing call center staffing models, and present data from leading companies on what it takes to make staffing successful. We’ll talk about why some people fail while others succeed in contact center jobs, so you can be equipped to make better hiring decisions.
Our facilitator for this session has written articles and book chapters on contact center staffing, and has presented data at several national conferences staffing issues. He also is a Quality of Hire advisory board member for HR.com.
Session Details:
Strategies and Tools for Optimizing Contact Center Staffing
Facilitator: Anthony Adorno
Date: May 30, 2012
Time: 1:00-2:00 CT
Register Now:
https://www1.gotomeeting.com/register/774122433 
