Using DeGarmo's Fit Index® Assessments for Contact Center Solutions
Contact center operations have consistently struggled to balance quality service delivery with workforce stability. Voluntary turnover rates in contact center roles are among the highest of any industry, making profitable, high quality service delivery a challenge. These customer-facing agents-operating in sales, service, and collections roles- arguably have the single greatest impact on customers' impressions of an organization's products and services. Therefore, it is imperative for these organizations to excel at quickly identifying and hiring the best possible talent. Unfortunately, many organizations use little beyond a poorly designed and inconsistently administered job interview to make hiring decisions.
Voluntary turnover reduced by more than 50%
Short-term turnover reduced by 24%
40% increase in cash collected per hour
Streamline Your Talent Assessment Process with DeGarmo’s Fit Index®
For more than 20 years, DeGarmo has worked with in-house and outsourced contact center operations to improve the effectiveness and efficiency of their hiring practices. Our Fit Index® talent assessments are specifically designed to identify turnover risk among job applicants by profiling their reactions to job activities and situations. Our mobile-optimized, candidate friendly assessments make it easy for recruiters to quickly prioritize and hire the best in less time.
