Fit Index® Assessment Platform Improves Sales Performance for Major Telecom
In 2016 our client acquired wireline, FIOS, and broadband services from another major telecommunications company to expand their customer base, and meet the growing needs of their current clients. This expansion caused a rapid influx of new employees to several different areas, most importantly sales. After restructuring the company to align with the new additional services being offered, the organization did not have the caliber of employees they needed to be successful. Also, culture fit issues were causing low sales performance, and these unmet sales performance goals were causing an uncertain future outlook.
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