Case Studies

STCU – Credit Union Assessments Reduce Teller Turnover

According to the Spokane Teachers Credit Union (STCU), the teller position had always been the position with the highest turnover. “We first engaged DeGarmo due to the desire to have a way to compare candidates on an equal playing field and felt an assessment was a tool which could provide this for us. We had heard about DeGarmo through a credit union organization and reached out to learn more,” said Delena Smith, Recruitment and Employment Specialist with STCU Human Resources. “It was appealing that DeGarmo had worked with other credit union clients,” noted Smith, “The DeGarmo offering was tailored to our position and for our organization, and having the assessments computer based and results available immediately was also attractive.”

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