Case Studies

OCCM – Reduces Employee Turnover by Streamlining their Hiring Process

One Call Care Management (OCCM) is the nation’s leading provider of specialized solutions to the workers’ compensation industry. According to OCCM representatives, the organization had a very high turnover rate or customer service and agent related positions. “When we first reached out to the DeGarmo, we were in search of a product that would allow us to better screen candidates that would be a better fit for our positions—which would in turn reduce our turnover rates.” according to Tracy Shansky, Director HRIS & Analytics. OCCM also wanted the talent assessment solution fully integrated into their existing ATS platform (MyStaffingPro), with candidate data immediately available to recruiters upon assessment completion. Further, they wanted the ability to access behavioral interview guides based on assessment results for each candidate.

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