DeGarmo Client Receives J.D. Power Customer Service Champion Award
Bloomington, IL – DeGarmo (www.degarmo.com), is proud to report that US Cellular (www.uscellular.com) was recognized as a J.D. Power Customer Service Champion—one of only 40 companies to have earned this distinction this year.
US Cellular uses DeGarmo’s talent acquisition systems to select employees who work in their front-line, customer-facing roles such as Customer Service Representatives and Retail Sales Associates, among others. “We’re happy to see US Cellular recognized with such a prestigious award. We’ve worked very closely with their Talent Acquisition team over the years to ensure that our assessment solutions help to select the best people to fill those critical front-line positions” stated Anthony Adorno, Chief Operating Officer for DeGarmo. To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer “touch points” measured included people, presentation, process, product and price. To identify the J.D. Power Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured. According to Alan D. Ferber, executive vice president of operations for U.S. Cellular, “We are especially honored to be named a Customer Service Champion because it’s based on the opinion of our customers. They deserve excellent customer service, and we will continue to work hard to deliver it.”
DeGarmo develops and distributes innovative talent assessment and development solutions to help clients maximize revenue growth, productivity, and workforce stability. Our award-winning pre-employment assessments, leadership assessments, and training solutions have been delivered to millions of job candidates worldwide through our talent platform, or through integrations with major applicant tracking system (ATS) providers. More than 11,000 HR professionals have received HRCI or SHRM certification credits through DeGarmo’s webinars on critical HR topics such as talent assessment, interviewing, leadership, turnover reduction, and culture fit.
About U.S. Cellular:
U.S. Cellular is committed to fixing wireless one project at a time and recently unveiled The Belief Project, an array of industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier provides the best cell phone service in the country according to survey results released by Consumer Reports, which found that wireless customers are more satisfied with U.S. Cellular than every other major wireless company. U.S. Cellular has the highest call quality and network satisfaction of any national carrier and was also named one of Forbes Magazine’s 2010 “Most Trustworthy Companies.” The Belief Project complements U.S. Cellular’s growing catalog of cutting-edge phones that are all backed by its high-speed nationwide network.