Case Studies

Assessment Platform Improves Sales Performance for Major Telecom

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Frontier
Headquarters: Norwalk, CT
Industry: Telecommunications

In 2016 Frontier acquired wireline, FIOS, and broadband services from another major telecommunications company to expand their customer base, and meet the growing needs of their current clients. This expansion caused a rapid influx of new employees to several different areas, most importantly sales. After restructuring the company to align with the new additional services being offered, the organization did not have the caliber of employees they needed to be successful in achieving their sales performance goals. Unmet sales performance goals was causing an uncertain future outlook.

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