Simulations

Virtual Customer-Service

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Simulation that immerses applicants in the customer service role and measures skills in establishing rapport with customers, actively listening to discover customer needs, dealing with angry customers, resolving customer issues, promoting products and services, and building strong customer relationships.
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Virtual Cash Drawer

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Simulation that assesses applicant’s cash handling skills by having them perform a series of typical cash handling transactions such as receiving payment for purchases, actively listening to and processing special requests, providing correct change to customers, and maintaining a balanced cash drawer.
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Teller Supervisor Simulation

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Simulation where candidates take on the role of a teller supervisor, observing teller performance, providing feedback and coaching, reviewing metrics, addressing performance issues, handling escalated transactions, and building positive working relationships with tellers.
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Team Leader Readiness

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Simulation that is designed for team leader roles using four components: Computerized Simulation; Face to Face Simulation; Career Prescription, and Structured Employment Interview.
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SkilTrak Bilingual

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A web-delivered simulation that measures skills to effectively communicate in English and Spanish via computer, internet, or other electronic means.
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SimulTask

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An interactive multitasking simulation. With SimulTask, you can quickly and accurately pinpoint which job candidates have the composure and skills to handle multiple tasks, multiple information sources, and multiple customer issues. SimulTask immerses candidates in the fast-paced role of sales and service consultant. As part of the simulation, candidates handle a series of customer calls in rapid succession, requiring them to: maintain customer focus while researching customer issues, quickly review multiple information sources, filter out irrelevant information and zero in on the most pertinent data, interpret data in order to forecast future customer needs, manage and prioritize competing demands, and ensure customer satisfaction.
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CA$H- Collection Agent Simulation for Hiring

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An interactive, web-delivered simulation that has applicants demonstrate their ability to interact with customers regarding delinquent accounts, overcome objections and stall tactics, educate customers on the benefits of payment, negotiate appropriate payment terms, update account information, and document call results. Applicants must also demonstrate basic keyboard and navigation skills as well as the ability to identify effective responses for each question.
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Virtual Customer- Sales

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Simulation that immerses applicants in the sales associate role and measures skills in interacting with customers, actively listening to discover customer needs, confidently promoting products and services, and effectively closing sales.
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Call Center Simulation

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A web-delivered assessment that requires applicants to answer customer calls, enter customer information, listen to customer issues, look up relevant information, identify effective responses, and summarize calls.
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Teller Vision

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A web-delivered simulation that has applicants handle a series of customer transactions, apply bank policies and procedures, interact with customers, review documents (e.g., deposit slips, checks, IDs), complete data entry screens, count and dispense cash (using a virtual cash drawer), answer questions, and recommend bank products and services.
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SkilTrak

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A web-delivered simulation that measures skills to effectively respond to customers by e-mail, Internet, or other electronic means.
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