Problem Solving

Virtual Customer-Service

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Simulation that immerses applicants in the customer service role and measures skills in establishing rapport with customers, actively listening to discover customer needs, dealing with angry customers, resolving customer issues, promoting products and services, and building strong customer relationships.
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Teller Supervisor Simulation

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Simulation where candidates take on the role of a teller supervisor, observing teller performance, providing feedback and coaching, reviewing metrics, addressing performance issues, handling escalated transactions, and building positive working relationships with tellers.
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Team Leader Readiness

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Simulation that is designed for team leader roles using four components: Computerized Simulation; Face to Face Simulation; Career Prescription, and Structured Employment Interview.
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CA$H- Collection Agent Simulation for Hiring

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An interactive, web-delivered simulation that has applicants demonstrate their ability to interact with customers regarding delinquent accounts, overcome objections and stall tactics, educate customers on the benefits of payment, negotiate appropriate payment terms, update account information, and document call results. Applicants must also demonstrate basic keyboard and navigation skills as well as the ability to identify effective responses for each question.
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