Ability to Learn and Apply Procedures

CA$H- Collection Agent Simulation for Hiring

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An interactive, web-delivered simulation that has applicants demonstrate their ability to interact with customers regarding delinquent accounts, overcome objections and stall tactics, educate customers on the benefits of payment, negotiate appropriate payment terms, update account information, and document call results. Applicants must also demonstrate basic keyboard and navigation skills as well as the ability to identify effective responses for each question.
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